FAQ

 Join my Newsletter and enjoy 15% off your first order!  Free shipping on all domestic orders!

How can I pay?

I use PayPal as my payment processor, so I accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

Card logos

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. I never even see your credit card number; PayPal just tells me that you've paid and I ship you your stuff. I get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

My contact information:

(916) 250-1294

By email:
samia@sasilkgems.com

Shipping Information:
Orders are shipped anywhere in the continental USA via United States Postal Services. For products which are currently available estimated delivery is 3-5 business days.

International orders (outside the U.S.A.) will incur a shipping charge. If you are outside of the United States, please contact via email (samia@sasilkgems.com) before ordering so that you may receive an estimate of the shipping charges.

 
Refund, Returns and Cancellation Policies:
If for some reason you are unhappy or have a question regarding your purchase, e-mail samia@sasilkgems.com within 3-5 days of receiving your shipment. I will be happy to try and resolve any of your concerns as quickly as possible

Frequently Asked Questions:

Where are you shipping from?
I am located in Sacramento, California.
Please check the 'Shows & Events' page for upcoming events and locations.

How secure is my online order?
Your privacy is valuable. I will never give, lease, sell or otherwise disclose your personal information. Any information you give to sasilkgems.com will not be used in ways to which you have not consented.

Will I be charged sales Tax?
Only California State residents will be charged sales tax.

What is your return policy?
If for some reason you are unhappy or have a question regarding your purchase, e-mail me within 3-5 days of receiving your shipment. I will be happy to try and resolve any of your concerns as quickly as possible.

Happy Shopping!